
Frequently asked questions.
Everything you need to know about ordering, shipping, and quality.
What is the difference between Sargol and Nagin saffron?
Please refer to our products and export pages for product FOB prices and shipment cost. For a personalised quote tailored to your destination and volume, contact us by email or WhatsApp — we reply within a few hours.
How do I request a proforma invoice?
Select the products and weights you want, then send us the details via email or WhatsApp. Our support team is available 9 AM – 9 PM (Afghanistan time) and replies within 24 hours with a full proforma invoice.
What is the product shelf life?
Three (3) years validity and expiration date from the production date. Store in a cool, dry place at around 30 °C, away from direct light, in an airtight metal or glass container.
How long are prices valid?
Our published price list is valid for one (1) day. For high-volume / bulk orders, we extend the price validity to three (3) days from the date of quotation.
What is the minimum order quantity?
250 g minimum in a bulk metallic can for retail orders. For shipments to country airport destinations, the minimum is 10 kg and the maximum is 500 kg per order.
What payment terms apply?
Fifty percent (50%) of the total contract value shall be paid in advance via bank transfer to the Company’s designated bank account. The remaining fifty percent (50%) shall be paid after completion of all export documentation and upon sending the finalized documents to the customer’s email. The original Air Waybill (AWB) will be dispatched to the customer after full settlement of the account.
What is the delivery timeframe?
Goods are shipped within 10–15 days of the first bank deposit under CFR / C&F terms, with full export documentation. Air freight to most destinations completes within this window.
Do you ship to my country?
We currently export to the USA (Miami, New York, New Jersey, Los Angeles), Spain, Germany, England, Sweden, UAE, Saudi Arabia, India, China, Republic of Korea, Indonesia, and Australia (Melbourne, Sydney, Adelaide). If your country is not listed, contact us via WhatsApp — we very likely can arrange shipping.
Let's find your perfect saffron.
Answer 5 quick questions and we'll send you a personalized quote via WhatsApp — with pricing, shipping, and documentation details.
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