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Refund & Return Policy

1.General Policy

At Rayan Herat Saffron Producing Processing and Packing Company, we are committed to delivering high-quality saffron products. Due to the nature of food products, returns are limited and subject to the conditions below.

2.Eligibility for Refund or Replacement

You may request a refund or replacement if:

  • •The product is damaged during shipping
  • •The wrong product was delivered
  • •The product quality does not meet agreed specifications (for bulk orders)

3.Timeframe

All claims must be submitted within 7 days of receiving the product. Requests made after this period may not be accepted.

4.Required Evidence

To process your request, you must provide:

  • •Order details (invoice or order number)
  • •Photos or videos showing the issue
  • •Description of the problem

5.Non-Returnable Items

We do not accept returns for:

  • •Opened or used products
  • •Products damaged due to improper storage by the customer
  • •Orders delayed due to customs or shipping carriers

6.Refund Process

Once your claim is reviewed and approved:

  • •A replacement will be sent, or
  • •A refund will be issued via the original payment method
  • •Processing time may vary depending on the payment provider

7.Shipping Costs

  • •If the issue is our responsibility, we will cover the shipping costs
  • •Otherwise, shipping costs are non-refundable

8.Bulk and Contract Orders

For wholesale or contract-based orders, refund terms may be governed by separate agreements or contracts.

9.Contact for Claims

Please contact our support team through our official communication channels for any refund or return requests.